Frequently Asked Questions
Answers to the most asked questions on seba65
Mobile app, deposits, customer support, and bonuses — find the most common questions from Bangladeshi players on all four topics in one place.
What is on this FAQ page? — Clear answers to the questions that come up most often when playing on seba65. Whether you are logging into seba65 Login for the first time, depositing via bKash or Nagad, or trying to understand the welcome bonus terms — you will find detailed answers here. Each section is organised separately so you can easily find what you need. All registered members aged 21 and above who follow seba65's responsible gaming policy can access these services.
Topic Index
Mobile
Mobile Play
The seba65 Android APK app is available through official channels. Even if it is not listed directly on the Google Play Store, you can download and install it from the official source. Before installing, enable "Unknown sources" or "Install unknown apps" in your phone's settings. More information about the seba65 APK is available on the official page.
Yes, the seba65 iOS app is also available through official channels. iPhone and iPad users can install the app from the official source. Even without the app, you can open Safari or any modern browser, go directly to the seba65 website, and use all games and features — no app needed.
If pages are loading slowly, start by clearing your browser's cache and cookies. In Chrome: Settings → Privacy → Clear browsing data. Then check your internet connection — Wi-Fi or 4G/5G works best. App users can also clear the app cache: Settings → Apps → seba65 → Storage → Clear cache. If the problem continues, contact live chat support.
Yes, the seba65 website is fully optimised for mobile. Open Chrome, Firefox, or Safari and go directly to the site to play slots, live casino, fishing games, and sports betting — everything is accessible. Deposits, withdrawals, and support are all available from the browser too. Installing the app is not required.
On Android Chrome: open the browser menu (three dots) → select "Add to Home screen". On iPhone Safari: tap the Share button → select "Add to Home Screen". This adds a seba65 icon to your home screen just like an app, and you can open the site with a single tap. It works fully as long as you have an internet connection.
Yes, seba65 uses a single account — log in with the same username and password on the mobile app, browser, and desktop. Your balance, bonuses, deposit history, and VIP points update instantly across all devices. No separate registration is needed — just use the same details on the seba65 App.
Payment
Deposits
Log in → go to the deposit page → select bKash → send payment to the number shown and submit the transaction ID. The minimum deposit is ৳500. Both bKash Personal and Merchant accounts are accepted. If the transaction ID is entered correctly, the balance is usually credited within a few minutes.
Wait a few minutes first — minor delays can happen due to network traffic. If the balance still has not appeared, get your transaction ID from your bKash or Nagad statement and contact seba65 live chat support. Have your payment screenshot and transaction ID ready — that is the most important thing for a quick resolution.
Yes, Nagad is fully supported on seba65. On the deposit page, select Nagad, send the amount to the number shown, and submit the transaction ID. The minimum deposit is ৳500. The process is the same as bKash, so you can use whichever mobile banking service you prefer.
seba65 does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own charges according to their policies — that is entirely up to the provider. Make sure the amount you send meets the minimum of ৳500.
seba65 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla, BRAC, or other major Bangladeshi banks). The minimum deposit is ৳500 for all methods. The same methods are available for withdrawals, also with a minimum of ৳500.
Yes, both Rocket and Upay can be used for deposits and withdrawals on seba65. Withdrawals are normally completed within 15 minutes to 2 hours of submitting a request. The minimum withdrawal amount is ৳500. Having your account verification complete speeds up the process.
Support
Support Questions
Yes, seba65 customer support is active 7 days a week, 24 hours a day — day or night, even during a BPL match at midnight, help is always available. Support does not close on Eid, Puja, or any other public holiday.
Absolutely. The seba65 support team serves players in both Bengali and English. Support is run with Bangladeshi players in mind, so if you write in Bengali you will get a reply in Bengali. Do not hesitate to report a problem because of the language.
seba65 has two support channels: live chat and email. Live chat can be started directly from the website or app and is the fastest way to get a response. Email is useful for describing a problem in detail, especially when you need to attach documents. There is no phone number — all contact is through chat or email.
To get your issue resolved quickly, keep the following on hand: your seba65 username or registered mobile number, a description of the problem (when it happened and what you were trying to do), the transaction ID and screenshot for deposit or withdrawal issues, and the game name and round ID (if available) for game-related issues. Providing this information allows the support team to resolve things much faster.
Account verification can usually be started from Account Settings or the Profile section. You may need to upload a photo of your National ID card or passport. If you run into any issues during the process or need guidance on submitting documents, let seba65 live chat know — the team will help you through every step.
Bonus
Bonus & Offers
The welcome bonus is available when you open a new account and make your first deposit. seba65 gives a 100% bonus on your first deposit, up to ৳15,000. For example, if you deposit ৳1,000, the bonus is ৳1,000 and your total balance becomes ৳2,000. The bonus option is usually active at the time of deposit — contact support to confirm.
The wagering requirement for seba65's welcome bonus is 20 times the bonus amount. So if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 (৳1,000 × 20) in bets before the bonus winnings can be withdrawn. If you deposit ৳30,200, the maximum bonus is ৳15,000 and the wagering requirement becomes ৳3,00,000 (৳15,000 × 20). The original deposit — not the bonus — can be withdrawn at any time.
Slot games generally contribute the most towards the wagering requirement. For live table games (Baccarat, Roulette, Teen Patti) and fishing games at seba65 Casino, the contribution rate may differ. Check with support or visit the Terms & Conditions page to find the contribution percentage for specific games — it is worth knowing this before claiming a bonus.
In most cases a bonus cannot be cancelled once it has been activated and added to your balance. If you do want to cancel a bonus, contact support — a decision will be made based on the circumstances. Keep in mind that cancelling a bonus may also forfeit any winnings earned from it. Read seba65's bonus policy carefully before claiming.
No, the welcome bonus is available only once per player — on the first deposit only. Attempting to claim the bonus by opening multiple accounts goes against seba65's rules and may result in account closure. You can join the seba65 VIP programme to receive weekly cashback and other benefits, which continue for regular members.
seba65's seba65 VIP program has four tiers — Bronze (0.2%), Silver (0.4%), Gold (0.6%), and Platinum (0.8%). Cashback is paid each week at these rates on net losses (total losses – total wins). For example, a Gold member with ৳20,000 in net losses in a week receives ৳120 in cashback (৳20,000 × 0.6%). Your tier goes up as you play more.
Still have questions?
If you did not find your answer in this FAQ or want more details, seba65's support team is always ready. Reach out in Bengali or English — you will get a quick and helpful response.
Live Chat Support
Directly from the website or app — active 24/7
Email Support
[email protected] — in Bengali and English
All activities on seba65 are for users aged 21+. Play responsibly.